Call analytics for Avaya IP Office
Every call, accounted for.
Telyzer turns your phone system's call records into clear reports on missed calls, who answers and how fast, and what calls cost — in English and Arabic, with nothing to install on a server.
No card needed · Data hosted in the UAE · Cancel any time
Catch missed calls
See every unanswered and voicemail call by line, department and hour — and get an alert when they pile up.
See who answers, and how fast
Answer rates and ring times per extension and team, compared across days, weeks and sites.
Know what calls cost
Apply your carrier's tariffs to outbound calls to estimate spend by destination, extension and site.
Everything a telecom manager needs, nothing they don't
Built around Avaya IP Office's SMDR call records — the data your system already produces.
Direct SMDR push
Point IP Office at your private Telyzer endpoint. Records arrive in seconds over an allow-listed connection.
Lite Relay for private networks
A small Windows service collects SMDR inside your network and sends it out over HTTPS. No inbound ports, no public IP.
Eleven ready reports
Summary, daily and hourly traffic, extensions, unanswered calls, top numbers, destinations, sites, costs, after-hours and call detail.
Scheduled email reports
Daily, weekly or monthly to anyone you choose, as PDF, Excel or CSV — branded with your logo.
Alerts
Missed-call spikes, international or premium calls, after-hours calls, or a phone system that goes quiet.
Call costs
Your own tariffs by prefix or number type, with connection fees, billing increments and re-rating.
Arabic and English
Every screen, report and email in both languages, right-to-left done properly. Latin digits for easy checking.
Teams and roles
Owners, admins, managers, analysts and billing contacts. Masked numbers unless a role may see them, and a full audit log.
Live in an afternoon
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1
Create your workspace
Sign up, add your site and its business hours. Your 14-day trial starts straight away.
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2
Connect IP Office
Enter the address Telyzer shows you in IP Office Manager's SMDR settings — or install the Lite Relay if the system can't reach the internet.
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3
Read your first report
Calls appear as they finish. Schedule the reports your managers need and you're done.
Two ways to connect
Direct push
QuickestIP Office sends SMDR straight to your private Telyzer port. We accept records only from the addresses you allow.
- No software to install
- Your own TCP port and allow-list
- Works over the internet or a site-to-site VPN
Lite Relay
For locked-down networksA small Windows service on any PC or server on the same network collects SMDR and uploads it over outbound HTTPS.
- No inbound firewall rules
- Stores records locally if the internet drops
- Enrolled with a one-time code
Simple pricing
Prices in Saudi riyals, excluding VAT. Annual billing saves 10%.
Starter
SAR249/ month
SAR 2,689 billed annually
- Up to 50 extensions
- 1 phone system(s)
- 100,000 call records a month
- 3 users
- 6 months of history
Business
SAR599/ month
SAR 6,469 billed annually
- Up to 200 extensions
- 3 phone system(s)
- 500,000 call records a month
- 10 users
- 12 months of history
- Advanced report schedules
- Department-scoped access
- Custom report builder
Enterprise
SAR1,499/ month
SAR 16,189 billed annually
- Up to 500 extensions
- 10 phone system(s)
- 2,000,000 call records a month
- 25 users
- 24 months of history
- Advanced report schedules
- Department-scoped access
- Custom report builder
- API and webhooks
Every plan includes direct push and Lite Relay, all ready reports, scheduled email, alerts, call costs, Arabic and English, and your branding.
Your call data stays yours
UAE data residency
Hosted on Microsoft Azure in UAE North. Backups stay in the region.
Isolation in the database
Every organization's data is separated by row-level security in the database itself, not only in application code.
No audio, ever
Telyzer reads call records — who, when, how long. It never receives or stores conversations.
Staff access is limited
Our support tools show operational metadata only — never your call details — and every staff action is logged.
Strong sign-in
Two-step sign-in for platform staff, session revocation on password change, and per-user roles for your team.
Encrypted everywhere
TLS for every connection, and encryption at rest for databases and backups.
Questions
Which phone systems do you support?
Avaya IP Office, through the SMDR call records it already produces. Other systems are on our roadmap.
Do I need to open my firewall?
Not with the Lite Relay — it only makes outbound HTTPS connections. Direct push needs IP Office to reach one TCP port, restricted to your addresses.
What happens after the trial?
Choose a plan and we'll send a tax invoice. If you don't, reports pause — calls keep being collected, so nothing is lost while you decide.
How long do you keep call records?
Six, twelve or twenty-four months depending on the plan.
Can reports come from our own email address?
Yes. Connect your domain, add the DNS records we show you, and scheduled reports and alerts are sent as, for example, reports@yourcompany.com.
Is Arabic fully supported?
Yes — the whole application, every report, PDF and email, in Arabic with right-to-left layout.
See your own calls in Telyzer today
Fourteen days free, every feature included.
Start your 14-day free trial